FAQs
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Frequently Asked Questions
1. What Is the shipping policy
You can find our shipping policy here SHIPPING POLICY
2. Do you offer Express or Overnight shipping?
Unfortunately, we don’t. Our processing and shipping is based on “first come, first served” policy so please place your order in a timely manner.
What payment methods do you accept?
We do accept all major credit and debit cards through the Shopify payment processing.
What is your shipping time and cost?
We use Shopify calculated shipping optimization program that provide you with the best shipping rate to your destination. Your shipping charge will be calculated based on weight, package dimensions and delivery destination. We do reserve the right to optimize your shipping and use the best shipping provider.
How long will it take to get my order?
Your order will be shipped within 3-5 business days after your payment confirmation. Once your order is shipped it will depend on the transit provider about how long will take to deliver your order. If your order has multiple items, it is possible that you will receive multiple packages.
Can I change my shipping address after I place my order?
If your order was placed less than 24Hrs. ago, we could be able to change your shipping address before your order is shipped. In that case please contact our support here CONTACT US. If your order is already processed to be shipped, we will not be able to change your shipping address. In that case you should contact the transit provider to help you redirect your package.
How can I track my order?
Once your order is shipped, you will receive an email with a tracking number, and will be responsible for tracking your shipment. If you didn’t receive your tracking number after 3 business days, please check your spam/junk email folder to search for the tracking confirmation email. You can also log in to your customer portal and find your tracking number assigned to your order.
How can I cancel my order?
You may cancel or modify your order up to 24 Hrs. after your order has been placed. Your cancelled order could be subject to 15% cancellation fee. This amount will be deducted from any refund issued. Orders already processed to be shipped cannot be cancelled.
What is your shipping policy?
You can find our shipping policy here SHIPPING POLICY
Do you offer Express or Overnight shipping?
Unfortunately, we don’t. Our processing and shipping is based on “first come, first served” policy so please place your order in a timely manner.
What payment methods do you accept?
We do accept all major credit and debit cards through the Shopify payment processing.
What is your shipping time and cost?
We use Shopify calculated shipping optimization program that provide you with the best shipping rate to your destination. Your shipping charge will be calculated based on weight, package dimensions and delivery destination. We do reserve the right to optimize your shipping and use the best shipping provider.
How long will it take to get my order?
Your order will be shipped within 3-5 business days after your payment confirmation. Once your order is shipped it will depend on the transit provider about how long will take to deliver your order. If your order has multiple items, it is possible that you will receive multiple packages.
Can I change my shipping address after I place my order?
If your order was placed less than 24Hrs. ago, we could be able to change your shipping address before your order is shipped. In that case please contact our support here CONTACT US. If your order is already processed to be shipped, we will not be able to change your shipping address. In that case you should contact the transit provider to help you redirect your package.
How can I track my order?
Once your order is shipped, you will receive an email with a tracking number, and will be responsible for tracking your shipment. If you didn’t receive your tracking number after 3 business days, please check your spam/junk email folder to search for the tracking confirmation email. You can also log in to your customer portal and find your tracking number assigned to your order.
Do you ship internationally?
Yes, we do ship to Canada and most European union countries.
My new shirt smells like vinegar, is that normal?
You’re not imagining things! With our print process, the print area is pre-treated with an eco-friendly solution that smells similar to diluted vinegar. Most of this evaporates during the curing process, but a hint of vinegar can remain. This will wash out completely in the first wash.
How can I cancel my order?
You may cancel or modify your order up to 24 Hrs. after your order has been placed. Your cancelled order could be subject to 15% cancellation fee. This amount will be deducted from any refund issued. Orders already processed to be shipped cannot be cancelled.
My tracking number shows that my order was delivered but I didn’t receive my order?
If your package was delivered based on tracking information but you have not received it, please check around your property, your community mailbox, parcel locker or apt./condo mailbox. If you are still unable to locate your package, please contact your local delivery person or facility. If your order cannot be located, please contact our support. Please make sure to include your full name and order number.
